Mivaan Fine Jewelry LLC – Return & Refund Policy

Effective Date: May 16, 2026
Website: Mivaan Fine Jewelry LLC

At Mivaan Fine Jewelry LLC (“Mivaan,” “we,” “our,” or “us”), customer satisfaction is important to us. Due to the handcrafted, high-value, and often customized nature of fine jewelry products, all returns and refunds are governed strictly by the terms below.

By placing an order with Mivaan Fine Jewelry LLC, the customer agrees to this Return & Refund Policy in full.

1. Eligibility for Returns

Eligible non-customized products may be returned within 30 calendar days from the confirmed delivery date, subject to approval by Mivaan Fine Jewelry LLC.

To qualify for a return, the item must:

·       Be unused and unworn

·       Be in original condition

·       Include original packaging, certificates, invoices, and accompanying materials

·       Show no signs of alteration, resizing, damage, wear, or misuse

·       Pass inspection by our quality control team

Returns requested after the permitted return period may be denied at our sole discretion.

2. Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable and non-refundable:

·       Customized or personalized jewelry

·       Engraved products

·       Bespoke designs

·       Resized rings or altered jewelry

·       Special order items

·       Final sale or clearance items

·       Gift cards or promotional credits

·       Items damaged due to misuse, negligence, improper storage, or unauthorized repair

Mivaan Fine Jewelry LLC reserves the sole right to determine whether a product qualifies as customized, altered, or non-returnable.

3. Return Authorization Requirement

All returns require prior written authorization from Mivaan Fine Jewelry LLC.

Unauthorized returns may be refused and returned to sender.

To initiate a return request, customers must contact:

care@mivaanfinejewelry.com

Customers may be required to provide:

·       Order number

·       Proof of purchase

·       Photographs of the item

·       Reason for return

Approval of a return request does not guarantee approval of a refund.

4. Return Shipping Responsibility

Unless the return is approved due to verified manufacturing defects or shipping errors attributable to Mivaan Fine Jewelry LLC, customers are responsible for:

·       Return shipping costs

·       Insurance costs

·       Customs duties and taxes

·       Carrier handling fees

·       Packaging expenses

Customers are strongly advised to use insured and trackable shipping methods.

Mivaan Fine Jewelry LLC shall not be responsible for lost, stolen, or damaged return shipments.

5. Inspection & Approval Process

All returned products undergo inspection and authentication upon receipt.

Returns may be rejected if the item:

·       Shows signs of wear or damage

·       Has been altered or resized

·       Is missing original components or documentation

·       Does not match the original order condition

·       Fails quality inspection

If a return is rejected, the item may be shipped back to the customer at the customer’s expense.

6. Refund Processing

Approved refunds will generally be processed to the original payment method within 7–14 business days after successful inspection and approval.

Original shipping fees, customs duties, payment processing fees, insurance charges, and non-refundable transaction costs may be deducted from the refund amount.

Refund timing may vary depending on:

·       Banking institutions

·       Payment processors

·       Card issuers

·       International transaction procedures

Mivaan Fine Jewelry LLC is not responsible for delays caused by financial institutions or third-party payment providers.

7. Exchanges

Exchanges may be offered at the sole discretion of Mivaan Fine Jewelry LLC, subject to inventory availability and product eligibility.

Exchange requests for customized or altered items may be denied.

Price differences, shipping fees, taxes, and applicable charges may apply.

8. Damaged, Defective, or Incorrect Items

If a customer receives a product that is damaged, defective, or materially incorrect, the customer must notify Mivaan Fine Jewelry LLC within 48 hours of delivery confirmation.

Claims submitted after this period may not qualify for review.

Customers may be required to provide:

·       Detailed photographs

·       Video evidence

·       Packaging documentation

·       Shipping labels

·       Written descriptions of the issue

Mivaan Fine Jewelry LLC reserves the right to repair, replace, partially refund, or deny claims based on inspection results.

9. Chargebacks & Payment Disputes

Customers agree to contact Mivaan Fine Jewelry LLC directly before initiating chargebacks or payment disputes.

Fraudulent, abusive, or bad-faith chargebacks may result in:

·       Permanent refusal of future service

·       Legal recovery actions

·       Submission of supporting documentation to financial institutions

Mivaan Fine Jewelry LLC reserves all legal rights relating to payment disputes.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Mivaan Fine Jewelry LLC shall not be liable for:

·       Indirect or consequential damages

·       Emotional distress claims

·       Loss of profits or commercial losses

·       Delays caused by third parties

·       Carrier-related damages

·       Customs-related losses

·       Unauthorized modifications or repairs

Total liability relating to any claim shall not exceed the purchase price actually paid for the product in dispute.

11. Right to Refuse Returns

Mivaan Fine Jewelry LLC reserves the right to refuse:

·       Returns that violate this policy

·       Suspicious or fraudulent transactions

·       Excessive return patterns

·       Returns involving damaged or altered merchandise

·       Claims lacking sufficient evidence

All determinations made by Mivaan Fine Jewelry LLC regarding return eligibility shall be final, subject to applicable consumer protection laws.

12. Governing Law

This Return & Refund Policy shall be governed and interpreted in accordance with the laws applicable to Mivaan Fine Jewelry LLC, without regard to conflict of law principles.

Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the competent courts governing the registered business jurisdiction of Mivaan Fine Jewelry LLC.

13. Contact Information

For return or refund inquiries, please contact:

Mivaan Fine Jewelry LLC
Email: support@mivaanfinejewelry.com
Website: www.mivaanfinejewelry.com