Mivaan Fine Jewelry LLC – Shipping Policy

Effective Date: May 16, 2026
Website: Mivaan Fine Jewelry LLC

At Mivaan Fine Jewelry LLC (“Mivaan,” “we,” “our,” or “us”), we are committed to delivering every order securely, efficiently, and in a manner consistent with the premium standards of our brand. Please review the following Shipping Policy carefully before placing an order.

1. Order Processing

All jewelry pieces are carefully handcrafted and quality inspected prior to shipment. Most orders require a production and processing period before dispatch.

Processing Timelines

·       Ready-to-ship items: Typically processed within 2–5 business days.

·       Made-to-order or customized items: Typically processed within 7–14 business days depending on design complexity. For platinum jewelry , manufacturing process may take approximately 7-35 business days .

·       Bespoke or high-value orders may require additional production time.

Estimated production or shipping timelines communicated on the product page, invoice, quotation, or via email are estimates only and are not guaranteed delivery dates.

Mivaan Fine Jewelry LLC reserves the right to extend production timelines in cases involving:

·       Custom design modifications

·       Material availability issues

·       Peak seasonal demand

·       Quality control procedures

·       Force majeure events

·       Delays caused by shipping carriers or customs authorities

2. Shipping Coverage

We currently offer domestic and international shipping to select countries and regions.

Orders may be restricted or declined in certain jurisdictions due to customs regulations, sanctions, shipping limitations, fraud prevention measures, or logistical constraints.

Customers are responsible for ensuring that imported jewelry products comply with local laws and regulations in their destination country.

3. Shipping Methods & Carriers

Orders are shipped using reputable insured courier partners, including but not limited to:

·       FedEx

·       DHL

·       UPS

·       USPS

·       Other authorized logistics providers

The shipping carrier selected for each order will depend on destination, package value, service availability, and operational considerations.

All eligible shipments include tracking information.

4. Shipping Charges

Shipping fees, insurance charges, customs handling fees, and related delivery costs will be calculated at checkout or communicated separately prior to dispatch.

Mivaan Fine Jewelry LLC may, at its sole discretion, offer complimentary shipping promotions on qualifying orders.

Additional charges may apply for:

·       Expedited shipping requests

·       Remote delivery zones

·       Customs-related documentation

·       Re-delivery attempts

·       Address correction requests

·       Oversized or special packaging

5. Customs Duties, Taxes & Import Charges

For international orders, customs duties, import taxes, VAT/GST, brokerage fees, and related governmental charges are the sole responsibility of the customer unless explicitly stated otherwise.

Mivaan Fine Jewelry LLC has no control over customs procedures or import charges imposed by local authorities.

Refusal to pay customs duties or taxes resulting in returned shipments shall not qualify the order for a full refund. Any shipping costs, return charges, customs penalties, or losses incurred may be deducted from any approved refund amount.

6. Delivery Estimates

Estimated transit times vary depending on destination, customs clearance, carrier performance, weather conditions, and operational circumstances.

Typical transit estimates:

·       Domestic shipments: 2–7 business days after dispatch

·       International shipments: 4–15 business days after dispatch

These timelines are estimates only and are not guaranteed.

Mivaan Fine Jewelry LLC shall not be liable for delays caused by:

·       Customs clearance procedures

·       Carrier disruptions

·       Weather conditions

·       Labor strikes

·       Political events

·       Natural disasters

·       Incorrect shipping information provided by the customer

·       Events beyond our reasonable control

7. Shipping Address Responsibility

Customers are solely responsible for ensuring the accuracy and completeness of the shipping address provided at checkout.

Mivaan Fine Jewelry LLC is not responsible for delays, losses, or delivery failures resulting from:

·       Incorrect addresses

·       Incomplete addresses

·       Refused deliveries

·       Failure to receive or collect packages

·       Incorrect contact information

If an order is returned due to incorrect address information, the customer may be responsible for additional reshipping charges.

8. Risk of Loss & Delivery Confirmation

Risk of loss and title for purchased products transfer to the customer upon confirmed delivery by the shipping carrier.

A shipment marked as “Delivered” by the carrier shall constitute proof of successful delivery.

Mivaan Fine Jewelry LLC shall not be responsible for:

·       Lost or stolen packages after confirmed delivery

·       Packages left unattended at the delivery location

·       Delivery issues caused by third-party carriers

Customers are encouraged to select secure delivery locations and monitor tracking updates carefully.

9. Signature Requirement

For security purposes, high-value shipments may require:

·       Adult signature confirmation

·       Identity verification

·       Direct handover to recipient

Mivaan Fine Jewelry LLC reserves the right to impose signature requirements at its discretion.

10. Insurance

Eligible shipments may be insured during transit.

Any claims relating to transit damage, missing contents, or lost shipments must be reported to Mivaan Fine Jewelry LLC within 48 hours of delivery confirmation.

Customers may be required to provide:

·       Photographic evidence

·       Packaging documentation

·       Carrier correspondence

·       Signed declarations

Failure to cooperate with carrier investigations may result in denial of claims.

11. Order Cancellations Prior to Shipment

Orders may only be canceled before production or shipment begins.

Customized, engraved, personalized, made-to-order, or special production items may not be canceled once manufacturing has commenced.

Approved cancellations may be subject to:

·       Payment processing fees

·       Material sourcing charges

·       Design fees

·       Production costs already incurred

12. Delayed, Lost, or Returned Shipments

If a shipment is delayed, lost, or returned to sender, Mivaan Fine Jewelry LLC will reasonably assist the customer in coordinating with the carrier.

All shipments are fully insured during transit until delivery to the designated shipping address.

However, we do not guarantee carrier performance and shall not be liable for consequential damages, indirect losses, missed deadlines, or commercial losses arising from shipping delays.

13. Fraud Prevention & Verification

For security and fraud prevention purposes, certain orders may require:

·       Identity verification

·       Billing verification

·       Additional documentation

·       Manual approval before shipment

Mivaan Fine Jewelry LLC reserves the right to delay, refuse, cancel, or hold shipments suspected of fraud, unauthorized payment activity, or policy violations.

14. Contact Information

For shipping-related inquiries, please contact:

Mivaan Fine Jewelry LLC
Email: care@mivaanfinejewelry.com

Website: www.mivaanfinejewelry.com

Contact: +1 (727) 200-9087